Shipping & Returns

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702.967.0755 • 5am-4pm PT (M-F)

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Shipping & Returns

Shipping Method and Rates

We process orders within 1 business day Monday through Friday and orders received before 2pm Pacific time will be sent out the same day. All orders placed after 2pm Pacific time on Fridays will be processed the following Monday.

To estimate when your order will arrive, add 0 business days for orders placed before 2pm Pacific time and 1 business day for orders placed after 2pm Pacific time Monday through Friday to the selected shipping method.

For example, if you place your order after 2pm Pacific time Monday through Friday and select Priority Mail (2-3 business days), you can expect delivery within 3-4 business days.

All orders are shipped through the United States Postal Service and a tracking number is sent to the email address on file once the shipping label has been generated.

 

Returns and Exchanges

We have a 60 Day Return Policy. Returns and exchanges are accepted on unopened products in "as new" condition only. Opened product may not be returned or exchanged. Products must arrive back at our facility in "as new" condition within 60 days of purchase. As we are not responsible for packages lost in return transit, we recommend you request a tracking number for the shipment.

Please contact us at 702-967-0755 or at help@hennaking.com to request a RMA# for your return. Once you receive your RMA#, you will want to include that in a note in your return package and ship it back to us. Once the package arrives at our facility, we will unpack it, check the condition of the item, and if the item is in "as new" condition we will then process your refund request. Initial shipping costs are not refundable.

Refunds may take up to 60 days to post back to the account used for purchase.

For questions, please contact us:

Henna King Customer Service

702-967-0755 Monday - Friday 5am - 5pm Pacific Time

Closed Saturday, Sunday and most National Holidays

 

Methods of Ordering

Order online 24 hours a day 7 days a week.

Order by phone at 702-967-0755 from 5AM-5PM (PST) Monday-Friday.

 

Methods of Payment

HennaKing.com accepts payment by Visa, MasterCard, Discover, American Express, and PayPal.